Diamond Bank PLC has announced that its customers will no longer pay a fee for withdrawals using a Diamond Debit card on other banks automated teller machines called (ATM). This unprecedented move has again reinforced the bank’s commitment towards customer satisfaction and its frontline role in driving innovation in the banking industry. Bank customers would usually be surcharged N100 for withdrawals from ATMs of competing banks.
In a statement issued by the bank, Head, Corporate Communications, Ms. Akpo Daniyan stated that “the move is part of the bank’s strategic plan towards offering its customers more value for money and making banking more pleasurable and convenient. “Only Diamond Bank offers its customers free withdrawals from any ATM, anywhere in Nigeria. Our customers can carry out transactions with their Diamond Bank debit cards without paying a kobo.”
Ms. Daniyan confirmed that Diamond Bank customers do not pay any fees to sign up for a debit card; “With our savings products, customers have access to a free debit card, they do not pay any monthly subscription fees like most other banks customers do. We have taken it a step further since July 1 by telling our esteemed customers that they can freely use their Diamond debit cards on any other bank’s ATM and save the N100 they would have paid for each transaction. This means more convenience for less for all our customers, another great reason to bank with Diamond Bank.”
“At Diamond Bank, we continually seek ways of providing unequalled customer experience for our customers and the decision to embark on this free ATM withdrawal scheme is one of the ways we are achieving this,” stated Ms. Daniyan.
Diamond Bank has a wide array of alternative delivery channels and electronic banking services, making the bank a frontline player in driving the cashless economy initiative of the Central Bank of Nigeria (CBN).
It will be recalled that Diamond Bank pioneered online real-time banking in 1992 with the introduction of DIBS, the Diamond Integrated Banking System, which enabled customers to conduct banking transactions from anywhere in Nigeria online real time.
The bank has remained a leader in technological innovations since then.